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CANCELLATION AND RETURN POLICY

Returns and Replacements

We offer a 10-days return policy (with discount coupon code /exchange only) for the products in their original condition. 

After 10 days of the delivery of the products to you , unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the receipt and proof of purchase. 

Please check the process of a return/exchange:

  1. Keep all items in the same package. 
  2. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original contents and packaging intact. Any items that were damaged during transit must also have the contents and packaging for us to process the return. Items that are damaged or altered once they are opened, may not be accepted. 
  3. Email us at hi@swanl.com with images of the products with packaging along with Order ID, Name, phone number and your address to schedule a return pick up

For the return, we will schedule a reverse pickup and someone will collect the products at no extra cost from you within 3-5 business days and a tracking number will be provided to see its route to us. Once the products reach us and post inspection, we will issue a discount code of same invoice value which you can redeem in future orders. The Discount coupon code has the validity of 1 year from the date of its issuance and can be used to shop for any item on the www.swanl.com

We request you to allow atleast 10-12 days for the entire return process to be completed. 

You can also exchange an item purchased on swanl.com with the same item or another one, however, all exchanges are subject to stock availability. Details of exchange must also be shared on hi@swanl.com

 

Shipping Policy

We ship our products within 7 days of purchasing on the website.

 

Cancellations

Cancellation of the order will be accepted within 24 hours of purchase